Refund policy
Two different things get confused here, so this page separates them: refunds **we** give you for a plan, and refunds **you** give a student for a course.
Effective: August 2026
Working draft
These terms describe how the service actually operates and are provided in good faith. They have not yet been reviewed by legal counsel and are not a substitute for the signed agreement that governs a paid plan. For an enterprise contract, a Data Processing Agreement or anything you need a lawyer to sign, contact info@tkdsmena.com.
Refunds on your platform plan
These are refunds from TKDS MENA to the academy or teacher paying for a plan.
Within 14 days of a first purchase, if the platform does not do what this website says it does, we refund in full. Tell us what was missing — we would rather fix it, but we will not argue you into keeping it.
After 14 days, annual plans are not refunded pro rata by default. Cancel and the service continues to the end of the paid period.
Instalment plans stop at the next unpaid instalment. Amounts already collected are not refunded, and access continues to the end of the period they covered.
If we break something and cannot fix it — a material failure that makes the service unusable for you — we will refund the unused portion. That is on us, not on a clause.
The free plan involves no fee from us, so there is nothing for us to refund. Transaction share already taken on completed sales is treated under the student-refund section below.
Refunds to your students
When a student buys a course from an academy running on TKDS LMS, that is a transaction between the student and the academy. The academy sets its own refund policy and is responsible for honouring it. We do not overrule it, and we do not refund a student on an academy’s behalf without instruction.
The platform gives you the tools: refund an order, revoke access, credit a student wallet, and see it reflected in your revenue reporting.
Publish your own policy
Your academy should have a visible refund policy on its own site — a CMS page takes five minutes. Students trust a clear policy more than a generous but hidden one, and it removes most disputes before they start.
The free marketplace
On the free plan, sales happen on the shared TKDS learning platform, so we handle the payment relationship with the student and our published marketplace policy applies.
Where a student refund is granted there, our 40% share on that transaction is reversed with it. We do not keep a share of a sale that was returned.
How to request a refund
Email info@tkdsmena.com from the address on the account, with the invoice reference and what went wrong. We respond within two business days.
Approved refunds go back through the original payment method. The time it takes to appear depends on the gateway and the bank, not on us — typically 5–10 business days.
Where a refund will not be given
Accounts suspended for a breach of the acceptable-use terms.
Requests based on a feature we never claimed to have. Our pages list what we have not built, precisely so this conversation does not happen.
Custom development, migration work or module development already delivered, unless it materially failed to meet the agreed scope.
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