All systems operational
What is running, what is not, and what we do when something breaks. This page is maintained by hand today — we would rather tell you that than imply an automated probe we do not have.
Learning platform (web)
Catalogue, player, dashboards and admin
Mobile applications
iOS and Android student and teacher apps
Live classes (TKDS MEETING)
Room creation, joining and recording
Payments & checkout
All configured gateways and the student wallet
Email delivery
Transactional mail and notifications
Media & video delivery
Uploads, transcoding hand-off and playback
What we do during an incident
- 01
We post here first
A status update goes up before we start explaining it individually, so you are not waiting on a reply to know what is happening.
- 02
We say what we know
Including “we do not know yet”. A vague reassurance is worse than an honest unknown, because it stops you making your own plan.
- 03
We tell you when it is fixed
And, for anything significant, what caused it — in the changelog, permanently, not in a message that scrolls away.
Something broken that is not listed here?
Email support@tkdsmena.com or open a ticket from inside your platform. If the platform itself is unreachable, email is the reliable path.
Enterprise plans receive direct notification for incidents affecting their install, in addition to this page.